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Safety & Security

Your safety is our top priority. Here's how we keep RentalX safe.

How We Keep You Safe

Verified Landlords

All landlords with a Verified badge have had their identity and property ownership confirmed by our team.

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Secure Payments

Never pay rent or bonds outside the platform process. We provide guidance on safe payment methods.

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Scam Detection

Our system automatically flags suspicious listings. If a deal seems too good to be true, it probably is.

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Written Agreements

Always use a signed lease agreement. Download our free templates from the Landlord Resources section.

Red Flags to Watch For

  • Landlord asks you to pay a deposit before signing any lease
  • Price is significantly below market rate for the area
  • Landlord refuses to do a video call or in-person inspection
  • Communication is only via WhatsApp or text, no email trail
  • Landlord says they're overseas and can only post keys after payment
  • Poor-quality photos that look copied from other websites

Report a Concern

If you encounter a suspicious listing or landlord, report it immediately:

  • Use the "Report this listing" button on any property page
  • Email us at safety@rentalx.com.au
  • Call +61 1800 RENTAL during business hours

For urgent scam matters, also contact Scamwatch at scamwatch.gov.au or the Australian Cyber Security Centre.