Privacy Policy

We collect information you provide directly to us when you create an account, post listings, or contact us for support. This includes:

• Personal information: name, email address, phone number
• University or business details (for students and landlords respectively)
• Property information provided in listings
• Messages exchanged through our platform
• Usage data: pages visited, search queries, time on site (anonymised)
• Device and browser information for security purposes

• To provide and improve our accommodation search services
• To verify user identity and prevent fraud
• To facilitate communication between students and landlords
• To send service notifications and updates (you can opt out at any time)
• To comply with Australian legal obligations
• To analyse platform usage and improve the user experience

We do not sell your personal information to third parties. We may share information with:

• Other users as necessary for the service (e.g., your first name visible to landlords you contact)
• Service providers who help us operate the platform (e.g., cloud hosting, email delivery)
• Law enforcement when required by Australian law
• University partners, only with your explicit consent

Your data is encrypted in transit (HTTPS) and at rest. We use industry-standard security practices including access controls, audit logs, and regular security reviews. We retain your data for as long as your account is active and for up to 3 years thereafter for legal compliance.

Under the Australian Privacy Act 1988, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your account and data
• Opt out of marketing communications
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

We use cookies to keep you logged in, remember your preferences, and understand how you use RentalX. See our Cookie Policy for full details.

Privacy enquiries: privacy@rentalx.com.au
Office of the Australian Information Commissioner: oaic.gov.au